We provide only exchanges if the product is damaged or differs as it was shown in the picture.
Exchanges are accepted within 14 days of receipt of your order. All exchanges must be approved by WINK. Items must be returned in original and unused condition with original manufacturer’s packaging if it was included. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Exchanges are not accepted after 14 days from receipt of order at your shipping address.
For all international orders, exchanges may only be authorized if the customer pays for all shipping and duties both directions.
All custom, special orders, opened items or items returned without all original packaging, and sale items or items specified as final sale are non-returnable.
Any marked down or sale item purchased is considered to be a final sale meaning we will not be able to accommodate exchanges on sale items.
To make an exchange, you will need an authorization from WINK. Please email us at firstname.lastname@example.org and include your order number and a list of the item(s) you are returning in the body of the message. We’ll then reply back and complete the returning procedure.
Please ship via certified Mail, registering the package with a tracking number: